Terms & Conditions

Last Updated: 22.01.2026

These Terms & Conditions (“Terms”) govern the booking and use of services provided by Ar Rahman Hajj Umrah Travels (“Company,” “we,” “our,” or “us”).

By accessing our website https://hajjumrahinkolkata.com/, making inquiries, or booking any Hajj or Umrah package, you agree to comply with these Terms.

Interpretation and Definitions

Interpretation

Words with capitalized initials have meanings defined below. These definitions apply whether in singular or plural.

Definitions

Company – Refers to Ar Rahman Hajj Umrah Travels,
20 Nawab Abdur Rahman Street, Rafi Ahmed Kidwai Rd,
Kolkata, West Bengal 700016, India.

Pilgrim / Client / You – Any individual booking or using our services.

Services – Hajj packages, Umrah packages, visa assistance, flight booking, hotel accommodation, transport arrangements, and related travel support.

Package – Combined travel services offered for pilgrimage.

Advance Payment – Initial amount paid to confirm booking.

Website – https://hajjumrahinkolkata.com/

Third-Party Providers – Airlines, hotels, visa authorities, transport companies, and payment processors involved in delivering services.

Scope and Applicability

These Terms apply to:

All Hajj and Umrah package bookings
Visa processing assistance
Flight and accommodation arrangements
Website usage
Client communications and transactions

By proceeding with a booking, you confirm that you have read and accepted these Terms.

Booking and Payment Terms

Booking confirmation requires payment of an Advance Payment.
Full payment must be completed before travel documentation deadlines.
Prices are subject to change due to airline fare adjustments, currency fluctuations, or regulatory changes.
Failure to complete payment may result in automatic cancellation.

Visa and Travel Documentation

Visa approval is solely at the discretion of Saudi authorities.
The Company does not guarantee visa issuance.
Clients must provide accurate and complete documentation.
Incorrect or false information may result in cancellation without refund.

Client Responsibilities

Clients must:

Ensure passport validity as per travel requirements
Provide correct personal and travel details
Follow travel schedules and reporting times
Comply with Saudi and Indian travel regulations
Respect local laws during pilgrimage

The Company is not responsible for losses arising from client negligence or documentation errors.

Service Modifications

The Company reserves the right to modify:

Travel dates
Flight schedules
Hotel arrangements
Transport logistics

Changes may occur due to operational, regulatory, or external circumstances.

Equivalent alternatives will be provided where possible.

Third-Party Services

Services such as airlines, hotels, and visa processing involve independent third parties.

The Company is not liable for:

Flight delays or cancellations
Hotel service deficiencies
Visa authority decisions
Acts or omissions of third-party providers

Clients agree to abide by third-party terms and policies.

Promotions and Discounts

Promotional offers are valid only during the specified period.
Discounts cannot be combined unless explicitly stated.
Special packages may have separate cancellation rules.

Force Majeure

The Company shall not be liable for failure or delay in performance due to:

Government restrictions
Travel bans
Natural disasters
Pandemics
Political unrest
Airline operational disruptions

In such cases, refunds depend on recovery from service providers.

Limitation of Liability

The Company acts as a travel facilitator and coordinator.
We do not guarantee uninterrupted travel schedules.
Liability is limited to the amount paid for the specific service.
We are not liable for indirect, incidental, or consequential damages.

Cancellation and Refund

Refunds and cancellations are governed by our separate Refund & Cancellation Policy, available on our Website.

Website Use

Users agree not to misuse the Website or attempt unauthorized access.
Content on the Website is for informational purposes only.
Unauthorized reproduction of content is prohibited.

Policy Updates

Ar Rahman Hajj Umrah Travels reserves the right to amend these Terms at any time.

Updated versions will be published on:
https://hajjumrahinkolkata.com/

Continued use of services indicates acceptance of revised Terms.

Jurisdiction

All disputes shall fall under the jurisdiction of Kolkata courts, in accordance with Indian laws.

Contact Information

Ar Rahman Hajj Umrah Travels
20 Nawab Abdur Rahman Street, Rafi Ahmed Kidwai Rd
Kolkata, West Bengal 700016, India
📞 81300 28077
📧 hajumraharrahman@gmail.com
🌐 https://hajjumrahinkolkata.com/